Frequently Asked Questions

 

About Bidfood at home
Who are ‘Bidfood at home’?
Bidfood is traditionally a wholesaler to the catering and hospitality industries across the UK – you may have seen our lorries (the ones with the landscapes made out of food) deliver to your local school, restaurant, hospital or care home. During the...
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Shopping with Bidfood at home
How do I sign up for an account?
When you start adding items to your basket, you will be prompted to set up an account to continue. Once your account is set up, you can continue shopping then and there, and in future, you will simply need to log-in to access all your information.
How do I place an order?
Simply set up or log in to your account and you can start adding items to your basket. Bidfood at home is only available online – but our website is optimised to work on mobile/tablet, too, so you can shop on the go.
When do you deliver?
We currently deliver in 2 hour windows between 8am and 8pm, Monday to Friday. Available delivery dates/times will show once you are placing your order. You also have the option to collect your order from our depot if this suits you better (exceptions...
What is the process for when I go to collect my order?
Your local depot will guide you on how to collect your order. Once an order has been placed for click & collect, you can select the day, and the depot team will then contact you to confirm a time for collection, this will be between 9am and 3.30am...
What payment options are there?
You will need to pay by debit or credit card, PayPal, Apple pay or Google pay upon placing your order
Do you charge for delivery?
Delivery is free on orders over £40. For orders under £40, a delivery charge of £10 will be applied.
Is there a minimum order value?
The minimum order is £40 for home delivery orders. There is no minimum order for click and collect.
Why is my local depot not offering click and collect?
As our wholesale business is originally built for delivery only, this unfortunately means that some sites simply aren’t fit for purpose for click and collect, and we must ensure our customers safety first and foremost.
Who do I contact with a query about my order / delivery?
Please email us at bidfoodathome@bidfood.co.uk and our customer service team will be happy to help.
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Other questions
How do I sign up / unsubscribe from your email newsletters?
You can sign up here and every email we send out has an ‘unsubscribe’ link, should you no longer wish to receive these.
Can I set up different delivery addresses from my account?
Not yet. You will need to set up separate accounts for any additional delivery addresses.
How do I request for my details to be removed from your systems?
If you wish to request removal of all your personal data from our records, please email PersonalDataRequests@bidfood.co.uk and we will ensure this is actioned. Please note that we do need to keep any transactional information on file for a minimum of...
I am looking to set up a business account – can you help?
Absolutely. Please visit our business-to-business website here: www.bidfood.co.uk/become-a-customer .
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Great range of food and drinks

Our range includes own brands and a Unity Wines selection, previously only available to caterers!

2 hour delivery slots or click and collect

The choice is yours (Monday-Friday).

Promotions and deals 

Check our offers on the site or sign up for our emails to keep in the loop of our monthly deals and new product promotions.

Lots of seasonal inspiration and recipes

Keep involved via our website, social media and email newsletters.

Buying in bulk

Top up on all your staples and get them delivered straight to your door!